FAQ

How does fLash work?

fLash Eyelash Serum penetrates the skin to reach the lash follicles where it bathes them with fLash’s advanced conditioning formula. As days turn into weeks, you will begin to see the changes.  You’ll sense that when you first apply your mascara, you don’t need to use quite as much to achieve the same length.  As time goes on, what is happening to your eyelashes will be undeniable.  They will begin to appear longer, fuller, and with curl that doesn’t quit. 

 

How do I use fLash?

fLash is applied once daily to the lash line on your upper eyelid, similar to a liquid eyeliner.  It goes on easy and dries in just a minute or two, making it super convenient to add into your daily makeup routine.

 

Is fLash safe to use?

fLash was designed simply to be the most safe and affordable eyelash conditioning serum available. Created by a medical doctor, fLash has also been tested by an ophthalmologist, guaranteeing that it will be both safe and effective.  If you have sensitive eyes or wear contact lenses, you will delight at how nonirritating fLash Eyelash Serum is. 

* fLash has not been tested in all situations. Therefore, pregnant and breastfeeding, as well as individuals undergoing chemotherapy, should not use this product.

 

How long does a tube last?

Each tube of fLash contains 2 mLs of lash enriching goodness.  That’s a full 3-month supply, insuring that you will achieve lash ecstasy every single time.

 

What if I don’t love fLash?

fLash comes with a full 90-day, no questions asked, money back guarantee, which means the guarantee lasts as long as the product does!  You can use fLash every day for 90 days, get the longest, thickest, and most curled lashes you have ever dreamed of, and still send the product back for a full refund. 

 

How does shipping work?

We offer worldwide shipping for $6.95 USD! After you place your order, we’ll email you an order confirmation. Once the product ships, UPS will email you your tracking number. Expect your tube of fLash to arrive in 2 weeks or less!

Disclaimer: We are shipping from the U.S. Some orders may take up to four weeks depending on your location, and we cannot be responsible for fees or customs charges levied by your country. Sorry. 

 

How do I return my product?

RETURN POLICY

Don't love it? Returns are easy with our 90 day money back guarantee.

HOW DO I RETURN MY PRODUCT?

If you would like to return your fLash product purchased on eyelashgrowth.com for any reason within 90 days of purchase, simply submit a request to do so through our Contact Form on our website and our customer service team will assist you. Please provide as much detail as you have such as the date purchased and order number. If you have purchased from an authorized retailer, please submit your return directly through them.

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 90 days after purchase may be eligible for a partial refund or no refund.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@eyelashgrowth.zendesk.com.

Send us an email at support@eyelashgrowth.zendesk.com and send your item to: 2976 Golf Course Drive Ventura California US 93003.

Shipping
To return your product, you should mail your product to: 2976 Golf Course Drive Ventura California US 93003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.